At Jora Phote, we want you to be fully satisfied with your purchase. If you receive an item that is damaged, defective, or not what you ordered, we’re here to help.
1. Return Eligibility
- You may request a return within 1-3 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Items that show signs of use or damage after delivery are not eligible for return.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within the return window. Provide your order details and a description (or image) of the issue.
3. Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be issued in the original form of payment (cash on delivery).
- Refunds may take 1-3 days to process after the return is accepted.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. This includes opened packaging, used accessories, or customized items.
5. Shipping for Returns
Customers are responsible for securely packaging return items. Return pickup or drop-off instructions will be provided upon approval of the request.